2FA (two-factor authentication) is an essential security layer to protect your account and your funds. If you lose access, the recovery guidelines must be strictly followed to ensure that only you can recover it.
If you change your phone, lose it, or simply need to access your codes on another device, follow these instructions:
1. If you use Google Authenticator for two-factor authentication (2FA), your codes are automatically stored in your Google account's cloud. To access them, you will find all the information with a step-by-step guide in our article: How to recover the 2FA second factor of your account on Bit2Me?
2. If your codes have not been stored or you cannot recover them and, therefore, you cannot access your account, follow these steps to request 2FA recovery:
- Open a ticket with the Subject: I need 2FA recovery.
Our team will guide you through the process so you can regain access to your account as soon as possible.
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