Pausing your Bit2Me Card immediately is very simple. This security feature allows you to temporarily block all payments, including in-store purchases, online payments, and ATM withdrawals, in case of a lost card or if an unauthorized payment has occurred. Most importantly, this action is fully reversible: you can reactivate your card at any time with a single click.
How to pause my Bit2Me Card?
Log in to your Bit2Me account from the app or website and go to the Card section.
Choose the tab for the card you want to pause: Physical or Virtual.
You will see a button with the Pause option directly above your card image.
Upon pressing the button, you will first receive a 6-digit code via SMS from Pecunia, our card provider (or, if you have Push notifications enabled, the code will appear directly on screen). Enter this code to continue.
Next, the system will ask you to enter your personal secret code (the security code you created previously for online purchases).
Upon entering the secret code, the card will be instantly blocked.
How can I reactivate my card?
Reactivating your card is just as simple. Follow the same steps:
Go to the Card menu from the app or website.
Select the card that is paused.
Press the Turn On button, which will appear in the same place where the Pause button was before.
Upon pressing the button, you will first receive a 6-digit code via SMS from Pecunia, our card provider (or, if you have Push notifications enabled, the code will appear directly on screen). Enter this code to continue.
Next, the system will ask you to enter your personal secret code (the security code you created previously for online purchases).
Upon entering the secret code, the card will be active again and ready for immediate use.
Difference between Pausing and Deleting
It is essential to understand the difference between these two functions before taking any action:
Pause: This is a temporary and reversible action. It is the recommended option if you only want to block it for a short time for security reasons.
Delete: This is a permanent and irreversible action. If you decide to delete your Bit2Me Card, you will not be able to reactivate it and will need to request a new card. A Bit2Me Card with pending movements cannot be deleted.
Even if your Bit2Me Card is deleted, you can still view the movements you made with it.
- If your Bit2Me Card appears as blocked in the application, please open a support ticket or write to us directly at soporte@bit2me.com so we can help you activate it.
- If you don't enable Push notifications, you will continue to receive your verification code via SMS from Pecunia, as before.
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