How to upload documentation in the Bit2Me Document Center?

Occasionally, Bit2Me may require additional information or documentation for reasons of regulatory compliance, regulation, security, and fraud prevention. You will find all these procedures and requests in the Document Center, a section where you can securely manage and upload the requested files.

• 1. How do I know if I have something pending?
• 2. Steps to provide documentation
• 3. Document statuses

1. How do I know if I have something pending?

When we make a request for documentation, we will notify you through several channels so that you are always informed:

• Email: You will receive a detailed email at the address registered to your account.

• Push Notification: You will see a notification directly in your mobile application.

• Notification center: A notice will be reflected on the bell icon located in the top right corner of the platform.

• Profile menu: You will find an alert symbol and a specific note within the profile and settings menu.

2. Steps to provide documentation

You can access the document panel in two ways: by clicking directly on the various notifications in the app or by manually entering the Documentation section within your settings. The steps are:

1. Access the "Profile and Settings" menu: In your account, access the side menu (three horizontal lines in the top left corner if accessing from the APP) and go to the profile and settings menu.

2. Enter Documentation: Click on the "Account documentation" section to see active requests.

3. Provide information: Select the request that requires attention and follow the instructions. If the request requires you to provide extra documentation, press the button  Provide information  or the pencil icon.

   • If you must provide documentation: Select the document type, upload the image or PDF (ensuring it is legible) and click on  Send .

3. Document statuses

Once the information is uploaded, you can verify the review status through the status labels:

• Document required: The document has not yet been provided or the request is open.

• Under review: The specialized team is validating the submitted documentation.

• Accepted: The documentation has been correctly validated and meets the requirements.

• Rejected: The document is not valid. In this case, the reason will be indicated in the request details so you can upload it again correctly.