Knowledge base

Academy (1)

Formation (2)

• How to access Bit2Me Academy
• FAQ: Bit2Me Academy courses

Bit2Me Card (2)

Introduction Bit2Me Card (10)

• Bit2Me Card: Frequently Asked Questions
• Bit2Me Card - costs and limits
• What currencies can be used with Bit2Me Card?

View all 10

Functionalities of B2M Card (17)

• How do I set up or change my secret code?
• What is the difference between the PIN code and the secret code?
• How do I add Bit2Me Card to Google Wallet?

View all 17

Commerce (1)

Introduction to Commerce (7)

• What is Bit2Me Commerce?
• Bit2Me Commerce fees
• Is it safe to keep my money in your wallet?

View all 7

Account (5)

Accesos y cambios para Usuarios (9)

• I can't access my account, what can I do?
• Authorize new device
• I don't receive SMS, how do I proceed?

View all 9

General Information for users (12)

• How to cancel my Bit2Me user account?
• How to request the deletion of my data on Bit2Me?
• How to unsubscribe from the Bit2Me Newsletter?

View all 12

Protect your Bit2Me account (7)

• How to activate biometric access in the APP?
• How to activate the access PIN for the app?
• How to protect yourself from phishing and smishing: Bit2Me security guide

View all 7

User registration: step by step (6)

• Frequently Asked Questions (FAQ) about Registration and Verification at Bit2Me
• How to register and verify my Bit2Me account step by step?
• How should you take the registration photos?

View all 6

Registro de empresa (2)

• How to open a business account on Bit2Me?
• What documentation is required to open a business account?

EARN (3)

General information - EARN (10)

• What is staking?
• Bit2Me Earn rewards
• What is APY?

View all 10

Introduction - EARN (8)

• What are the advantages of Bit2Me Earn?
• How does Bit2Me Earn work with B2M token?
• How often and where are Earn rewards delivered?

View all 8

Earn (7)

• How to withdraw funds from Bit2Me EARN?
• How to add funds to Bit2Me EARN?
• How to change the cryptocurrency for which I receive rewards?

View all 7

Finance (3)

Financial Regulation (4)

• What is the Bit2Me Crypto Bank?
• Do I need to declare my Bit2Me sales transactions to the tax authorities?
• Do I have to submit form 172 or 173 to the tax authorities?

View all 4

Tax (5)

• How to export all activity in Bit2Me?
• How to import the excel of movements to CoinTracking and get a fiscal report?
• How to get your tax report in Bit2Me?

View all 5

Transactions (1)

• Bit2Me STX: frequently asked questions (FAQ)

General (1)

General (4)

• Bit2Me Feedback Channel: Bit2Me is listening to you!
• Contacting Bit2Me support
• Bit2Me bug bounty

View all 4

Launchpad (1)

Users - Launchpad (5)

• What is LAUNCHPAD for users?
• How to participate in Launchpad for users?
• What are lock-up and vesting?

View all 5

Loan (2)

Introduction to Bit2Me Loan (3)

• Glossary - Terms and concepts related to loans
• What are the advantages over a conventional loan?
• What is the availability of an asset?

Managing Bit2Me Loan (6)

• Bit2Me Loan - Frequently asked questions
• How to request a loan using cryptocurrencies
• How to repay the loan?

View all 6

Bit2Me Pay (1)

Bit2Me Pay (5)

• How to send cryptocurrencies by Bit2Me Pay?
• What is Bit2Me Pay or BPay?
• How do I receive the money sent to me by Bit2Me Pay?

View all 5

Promotions (3)

Referral Program (7)

• Referral Panel - How to access it?
• How to access Bit2me referral panel?
• Referral Program Objective

View all 7

Fixed Reward Referrals (2)

• How do referrals with fixed rewards work?
• How do I share my Fixed reward link?

Variable referrals reward (3)

• How do referrals with variable rewards work?
• How do I share my Variable reward link?
• How does the Variable Referral points and ranking system work?

PRO (2)

Introduction (5)

• What kind of operations can be done in Bit2Me PRO?
• What is the difference between Bit2Me PRO and WALLET?
• Bit2Me Pro (Advanced Trading): What is it?

View all 5

Operations (4)

• Bit2Me Pro fees and limits
• How do I withdraw funds from my Bit2Me PRO account?
• How do I deposit funds in my Bit2Me PRO account?

View all 4

Wallet (7)

Introduction (7)

• Fee structure
• Which cryptocurrencies do we Support on Bit2Me?
• Bit2Me pricing and fee disclosures

View all 7

How to manage the Bit2Me Wallet? (6)

• How to add a new card?
• How to access your wallet's transaction history?
• How to check your total balance on Bit2Me?

View all 6

Buy/Exchange/Sell (11)

• How to buy cryptocurrencies?
• How to sell cryptocurrencies?
• What to do if you get an ERROR message when trying to buy with your card?

View all 11

How to create a purchase order (4)

• How to create a buy order?
• How to create a sell order
• How to access my scheduled buy/sell orders?

View all 4

Deposit/Withdraw (11)

• How long do bank transfers (deposits or withdrawals) take to process?
• How to withdraw EUR via SEPA transfer?
• How to deposit euros?

View all 11

Send/Receive (13)

• How to withdraw cryptocurrencies from Bit2Me?
• How long does it take to receive a cryptocurrency transaction?
• How to deposit cryptocurrencies in Bit2Me?

View all 13

B2M Token (3)

• B2M redemption: frequently asked questions
• What is the main function of the B2M token?
• What is the Bit2Me Token Utility Road Map?

Space Center (3)

FAQ Space Center (5)

• How can I level up in Space Center?
• What is Space Center?
• How the FIFO method works for 'Buy and hold € in B2M' missions

View all 5

Space Center benefits (6)

• What are the benefits of Space Center?
• Benefits with Bit2Me Card and Space Center
• Benefits at Earn with Space Center

View all 6

Missions of Space Center (6)

• What are missions in Space Center and what do they involve?
• Mission: Access Space Center for X consecutive days
• Can I lose points or progress from a Space Center mission?

View all 6

Trips and Discounts (1)

Trips and Discounts (2)

• FAQ: Bit2Me Travel
• Bit2Me Travel: Trips and discounts